Refund policy

Refunds & Returns Policy

    •    No Refunds for Change of Mind: Once an order is placed, we cannot issue refunds or accept returns due to change-of-heart.

    •    Personalised Items: Refunds and returns are not accepted on personalised or altered items under any circumstances.

Reporting Issues

    •    All issues must be reported within 48 hours of receiving your order to allow us to investigate.

    •    Please check your order thoroughly upon arrival.

If your order arrives:

    •    Incorrect

    •    Missing items

    •    Defective or damaged

You must report it within the above timeframe by emailing LCK.BespokeDesigns@gmail.com.

What to Include in Your Report

    •    A clear photograph of the order upon arrival (including all packaging)

    •    A photograph of your packing slip

⚠️ Please keep all original packaging until your issue has been resolved. We may require the return of incorrect/damaged goods before processing a refund.

Issues reported outside the 48-hour window cannot be investigated.